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Investor help centre

Good questions.
Clearer next steps.

Find practical answers about investment plans, payments, and your account. Start with a topic below.

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01 / Investor help

Getting started

How do I begin?

Compare the available investment plans, including their minimum amounts, target returns, and investment periods. Create an account when you are ready to proceed.

What should I review before choosing a plan?

Read the plan details, consider the timeframe, and choose an amount that fits your circumstances. Crypto markets are volatile, and you may lose invested capital.

Does creating an account commit me to an investment?

Creating an account lets you access the investor area. You choose a plan and review the amount separately before continuing to payment.

02 / Investor help

Plans and target returns

Is a target return guaranteed?

No. Targets are estimates, not promises. Digital assets can rise or fall in value, and your capital is at risk.

What does the illustrative total show?

It combines your starting amount with the target return for the selected plan. It is an illustration based on that target, not a confirmed balance or guaranteed payout.

Where can I find the investment period?

Each plan displays its investment period alongside its minimum amount and target return. Review these details again before continuing to payment.

03 / Investor help

Payments and records

How do I fund a plan?

Choose a plan, enter an amount that meets the minimum, and review the details. Continue to checkout to see the available payment methods and instructions.

Where can I check my payment status?

Open Payment Activity in your account to view payment references, requested and paid amounts, and the latest recorded status.

What if my payment needs attention?

Open the payment details and review the instructions. Contact support with the payment reference if you need help. Do not share your password or private wallet keys.

04 / Investor help

Your account

Where do I update my details?

Open Account Settings to manage your profile, display photo, country, and password.

What if I forget my password?

Choose Forgot Password on the sign-in page and enter your account email to request reset instructions.

How do I contact support?

Use Contact Us or the Support Center in the footer. Choose from the contact options available for the site.